Website maintenance & WordPress support
Website Maintenance Services for Canadian Businesses
Get help with the updates, technical fixes and content changes your business website needs.
Webbies provides website maintenance services for Canadian businesses, including WordPress support. We review the existing site, identify what needs attention and recommend ongoing care, a focused repair or separate development work.
Based in Hamilton, Ontario, we work with businesses across Canada remotely. Tell us what is failing or what you need help keeping up to date.
What our website maintenance services can cover
Your maintenance proposal sets out the work, its frequency and the features that need checking. Depending on the website and the agreement, that work can include:
- WordPress, theme and plugin updates
- Review relevant updates, apply the agreed changes and check affected pages and features.
- Backups and recovery
- Establish what is backed up, where copies are kept and who can restore them. Include restoration or recovery testing where agreed.
- Forms and important actions
- Check selected enquiry forms, booking links, navigation and other key functions on mobile and desktop.
- Content and small website changes
- Update approved text, images, hours, team details and links within the included task or time allowance.
- Technical troubleshooting
- Investigate broken layouts, software conflicts, slow pages and errors; identify the fix or provider involvement required.
- Security-related maintenance
- Check agreed software and access settings and review relevant alerts. Specialist incident cleanup or recovery is assessed separately.
- Monitoring and maintenance records
- Run the agreed checks or monitoring and record completed work, outstanding issues and recommended actions.
A repair that needs new functionality, extensive custom code or a different platform is assessed as separate development work.
WordPress maintenance: update, check and verify
A WordPress website can depend on a theme, page builder and several plugins working together. Maintenance needs to account for the functions affected by each change.
For planned updates, agree these checks before work begins:
Preparation:
identify the affected features, confirm a usable backup and decide whether a separate test environment is needed.
Verification:
check the changed pages and functions, including the mobile experience.
Recovery:
if something fails, investigate the cause and assess a suitable fix or rollback before retesting.
WordPress recommends backing up before an update. Restoration also needs to account for information added since the backup, particularly on booking or ecommerce sites. Returning to an older copy can remove newer records.
The backup arrangement should define frequency, storage, retention and who handles recovery. The Canadian Centre for Cyber Security’s backup guidance recommends testing recovery and assigning responsibilities.
What should a completed form repair demonstrate?
For an enquiry form, useful completion checks are:
- The fields and submit button work on the agreed mobile and desktop views.
- A valid test submission produces the intended confirmation.
- The test reaches the agreed inbox or connected system.
- The work record identifies the change, checks completed and anything unresolved.
These are practical acceptance criteria for form support. They can be checked with test data.
Who handles what: Webbies, your host and your team
The proposal assigns responsibility so you know who can make changes, approve costs and respond to a problem.
Hosting and domain
- Webbies, where included
- Investigate website issues and coordinate relevant support requests.
- Your provider or platform
- Supply the purchased hosting, domain or platform services.
- Your business
- Maintain account ownership, billing and renewals.
Website changes
- Webbies, where included
- Make and check agreed updates, fixes and content changes.
- Your provider or platform
- Maintain vendor-controlled software and services under its own terms.
- Your business
- Approve content and changes affecting business operations.
Backups and restoration
- Webbies, where included
- Verify the backup arrangement and carry out or coordinate agreed recovery work.
- Your provider or platform
- Supply any backup features included in the purchased service.
- Your business
- Agree recovery priorities and authorize consequential restoration decisions.
Alerts and support
- Webbies, where included
- Handle the checks and requests assigned to Webbies within the support agreement.
- Your provider or platform
- Respond to provider-level faults through its support process.
- Your business
- Identify an available contact and explain the business impact.
Paid plugins and integrations
- Webbies, where included
- Identify dependencies and any changes requiring vendor involvement.
- Your provider or platform
- Maintain the purchased product or integration.
- Your business
- Confirm licence ownership, renewals and additional spending.
Hosting is paid directly to the hosting provider. The quote identifies separate licence or platform costs and any provider responsibilities still needing agreement.
Website maintenance plans and pricing
Webbies quotes maintenance after reviewing the website and the work required. A plan for occasional content changes will differ from one covering frequent updates, important integrations and more extensive checks.
Your quote identifies:
- Recurring tasks, their schedule and the included support time or task allowance.
- Initial repairs needed before ongoing care begins.
- Support channels, available hours and how urgent requests are handled.
- Additional charges for work beyond the agreement.
- The term and the handover of access, files and responsibilities when support ends.
Acknowledging a request and completing a repair are different commitments. The support terms distinguish them.
For budgeting context, read our guide to website maintenance costs in Canada. It provides market planning ranges; your Webbies quote prices the work for your site.
Email about website maintenanceSupport for a website built by another provider
Bring your existing website to Webbies for review. Before accepting ongoing responsibility, we assess its platform, access, dependencies and current condition.
Explain what needs attention. Send the website URL, the platform if known, and the problem or ongoing help you need. Identify important forms, booking tools or other connected systems.
Review the existing setup. Establish the hosting, administration access, licence ownership, custom changes, available backups and existing faults. A handover may need help from the current provider.
Agree the work. A defect may need repairing before routine maintenance begins. A site with regular changes may suit ongoing care. Unsupported software or a larger structural problem may need separate development.
Share account access through an agreed method after the initial enquiry.
Website support that considers your content and search visibility
A website change can affect more than the section being edited. A replacement form needs the right enquiry destination. Updated navigation needs to retain useful routes. A changed page URL needs a plan for visitors following the old address.
Webbies combines website development, content structure and SEO. Paras leads the website strategy, messaging, user experience and search considerations behind our work. Our wider agency experience includes healthcare, logistics and home accessibility businesses. Explore our website and SEO work.
Maintenance keeps the existing website functioning and current. For work to grow organic visibility, discuss SEO and local search separately. For substantial changes to the structure, design or functionality, explore our website redesign services.
Website maintenance questions
Can you help with an urgent website problem?
Email the affected URL, what is failing and when you noticed it. Include an error message or screenshot if available. We can then assess the request against availability, access and the work involved.
Existing maintenance clients should use the support route and availability stated in their agreement.
Do you maintain platforms other than WordPress?
WordPress is a core part of our website work. For another platform, share the technology and the help you need. Access and development constraints differ, so we assess suitability before accepting maintenance responsibility.
Is ongoing maintenance included after a Webbies website launch?
The 30-day post-launch support included in the Webbies web-design offer covers launch-related issues and agreed corrections. Ongoing maintenance after that period is a separate arrangement. Your project agreement defines the launch-support scope.
Tell us what your website needs
Send your website URL and tell us whether you need a specific fix, regular updates or ongoing maintenance. Include the platform or hosting provider if known.
We’ll review the situation and discuss a suitable next step.
For a broader website project, use our contact form.